:root{
    --ink:#161a1d;
    --ink-soft:#4a5560;
    --paper:#f5f3ee;
    --panel:#ffffff;
    --line:#dcd8cf;
    --steel:#1F497D;
    --steel-dk:#163457;
    --amber:#c8811f;
    --green:#2f7d4f;
    --red:#b23b3b;
    --slate:#6b7680;
    --shadow:0 1px 2px rgba(20,30,40,.06),0 8px 24px rgba(20,30,40,.06);
    --mono:'JetBrains Mono',ui-monospace,'SF Mono',Menlo,monospace;
    --sans:'Inter',system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
  }
  @import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500;600&display=swap');
  *{box-sizing:border-box;margin:0;padding:0}
  body{font-family:var(--sans);background:var(--paper);color:var(--ink);line-height:1.5;-webkit-font-smoothing:antialiased}
  .wrap{max-width:1180px;margin:0 auto;padding:0 22px}

  /* top bar */
  header.top{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:40;box-shadow:0 1px 3px rgba(20,30,40,.05)}
  .top .wrap{display:flex;align-items:center;justify-content:space-between;height:66px}
  .brand{display:flex;align-items:center;gap:11px}
  .brand img{height:34px;width:auto;display:block}
  .brand .tag{font-weight:600;font-size:12.5px;color:var(--steel);letter-spacing:-.01em;padding-left:13px;margin-left:2px;border-left:1px solid var(--line)}
  .roleswitch{display:flex;gap:2px;background:#eef2f4;padding:3px;border-radius:9px}
  .roleswitch button{font-family:var(--sans);font-size:12.5px;font-weight:500;color:var(--ink-soft);background:none;border:0;padding:7px 13px;border-radius:6px;cursor:pointer;transition:.15s}
  .roleswitch button:hover{color:var(--steel)}
  .roleswitch button.on{background:var(--steel);color:#fff}

  .demolabel{font-family:var(--mono);font-size:10.5px;color:#8b96a0;text-transform:uppercase;letter-spacing:.08em}

  main{padding:30px 0 70px}
  .view{display:none;animation:fade .25s ease}
  .view.active{display:block}
  @keyframes fade{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}

  /* ---------- CLIENTE FORM ---------- */
  .client-hero{background:var(--panel);border:1px solid var(--line);border-radius:16px;overflow:hidden;box-shadow:var(--shadow);max-width:720px;margin:0 auto}
  .client-hd{background:linear-gradient(135deg,var(--steel-dk),var(--steel));color:#fff;padding:26px 30px}
  .client-hd h1{font-size:22px;font-weight:700;letter-spacing:-.02em}
  .client-hd p{color:#cfe4ec;font-size:13.5px;margin-top:4px}
  .client-body{padding:26px 30px 30px}
  .field{margin-bottom:16px}
  .field label{display:block;font-size:12.5px;font-weight:600;color:var(--ink-soft);margin-bottom:6px}
  .field label .req{color:var(--red)}
  .field input,.field textarea{width:100%;font-family:var(--sans);font-size:14px;color:var(--ink);background:#fbfaf7;border:1px solid var(--line);border-radius:9px;padding:11px 13px;transition:.15s}
  .field input:focus,.field textarea:focus{outline:0;border-color:var(--steel);background:#fff;box-shadow:0 0 0 3px rgba(31,111,139,.12)}
  .field textarea{resize:vertical;min-height:90px}
  .row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
  .hint{font-size:11.5px;color:var(--slate);margin-top:4px}
  .drop{border:1.5px dashed var(--line);border-radius:11px;padding:22px;text-align:center;background:#fbfaf7;cursor:pointer;transition:.15s}
  .drop:hover{border-color:var(--steel);background:#fff}
  .drop .ic{font-size:26px}
  .drop p{font-size:13px;color:var(--ink-soft);margin-top:6px;font-weight:500}
  .drop small{font-size:11px;color:var(--slate)}
  .thumbs{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
  .thumb{width:60px;height:60px;border-radius:8px;background:var(--steel);display:grid;place-items:center;color:#fff;font-size:20px;position:relative;overflow:hidden}
  .thumb.vid{background:var(--amber)}
  .btn{font-family:var(--sans);font-weight:600;font-size:14px;border:0;border-radius:10px;padding:13px 22px;cursor:pointer;transition:.15s}
  .btn-primary{background:var(--steel);color:#fff;width:100%}
  .btn-primary:hover{background:var(--steel-dk)}
  .success{text-align:center;padding:44px 30px}
  .success .ck{width:64px;height:64px;border-radius:50%;background:var(--green);color:#fff;display:grid;place-items:center;font-size:32px;margin:0 auto 18px}
  .success h2{font-size:20px;font-weight:700}
  .success .ticket{font-family:var(--mono);font-size:22px;font-weight:600;color:var(--steel);background:#eef5f7;display:inline-block;padding:8px 18px;border-radius:9px;margin:14px 0}
  .success p{color:var(--ink-soft);font-size:14px;max-width:400px;margin:0 auto}

  /* ---------- ADMIN / VENDEDOR ---------- */
  .board-hd{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:20px;flex-wrap:wrap;gap:14px}
  .board-hd h1{font-size:24px;font-weight:700;letter-spacing:-.025em}
  .board-hd .sub{color:var(--ink-soft);font-size:13.5px;margin-top:2px}
  .stats{display:flex;gap:10px;flex-wrap:wrap}
  .stat{background:var(--panel);border:1px solid var(--line);border-radius:11px;padding:11px 16px;min-width:96px}
  .stat .n{font-size:22px;font-weight:700;font-family:var(--mono);letter-spacing:-.02em}
  .stat .l{font-size:11px;color:var(--slate);text-transform:uppercase;letter-spacing:.04em;margin-top:1px}
  .stat.amber .n{color:var(--amber)} .stat.green .n{color:var(--green)} .stat.steel .n{color:var(--steel)} .stat.red .n{color:var(--red)}

  .filterbar{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:16px}
  .fchip{font-family:var(--sans);font-size:12.5px;font-weight:500;color:var(--ink-soft);background:var(--panel);border:1px solid var(--line);border-radius:20px;padding:6px 14px;cursor:pointer;transition:.15s}
  .fchip:hover{border-color:var(--steel)}
  .fchip.on{background:var(--ink);color:#fff;border-color:var(--ink)}

  table.cases{width:100%;border-collapse:separate;border-spacing:0;background:var(--panel);border:1px solid var(--line);border-radius:13px;overflow:hidden;box-shadow:var(--shadow)}
  table.cases th{text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--slate);padding:12px 15px;background:#faf8f4;border-bottom:1px solid var(--line)}
  table.cases td{padding:13px 15px;border-bottom:1px solid #eeeae2;font-size:13.5px;vertical-align:middle}
  table.cases tr:last-child td{border-bottom:0}
  table.cases tbody tr{cursor:pointer;transition:.12s}
  table.cases tbody tr:hover{background:#faf8f4}
  .tid{font-family:var(--mono);font-weight:600;color:var(--steel);font-size:12.5px}
  .cust{font-weight:600}
  .vin{font-family:var(--mono);font-size:12px;color:var(--ink-soft)}
  .badge{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:20px;white-space:nowrap}
  .badge::before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}
  .b-recibida{background:#eef2f4;color:#5b6b76}
  .b-eval{background:#fdf2e0;color:var(--amber)}
  .b-falta{background:#fbeee0;color:#a5691a}
  .b-aprobada{background:#e5f3ea;color:var(--green)}
  .b-rechazada{background:#f9e7e7;color:var(--red)}
  .b-ejecutada{background:#e6eff5;color:var(--steel)}
  .b-fabrica{background:#efe9f6;color:#6b4c9a}
  .b-cerrada{background:#eceae5;color:#7a756c}
  .empty{text-align:center;padding:50px 20px;color:var(--slate)}

  /* ---------- DRAWER ---------- */
  .scrim{position:fixed;inset:0;background:rgba(20,26,29,.42);opacity:0;pointer-events:none;transition:.2s;z-index:50}
  .scrim.show{opacity:1;pointer-events:auto}
  .drawer{position:fixed;top:0;right:0;height:100%;width:min(520px,94vw);background:var(--paper);box-shadow:-8px 0 40px rgba(20,30,40,.2);transform:translateX(100%);transition:.28s cubic-bezier(.4,0,.2,1);z-index:60;overflow-y:auto}
  .drawer.show{transform:none}
  .dr-hd{background:var(--ink);color:#fff;padding:20px 24px;position:sticky;top:0;z-index:2}
  .dr-hd .x{position:absolute;top:16px;right:18px;background:rgba(255,255,255,.1);border:0;color:#fff;width:30px;height:30px;border-radius:7px;cursor:pointer;font-size:16px}
  .dr-hd .x:hover{background:rgba(255,255,255,.2)}
  .dr-hd .tid{color:#7fc4d8;font-size:13px}
  .dr-hd h2{font-size:19px;font-weight:700;margin-top:3px}
  .dr-hd .meta{color:#9aa6b0;font-size:12.5px;margin-top:3px}
  .dr-body{padding:22px 24px 40px}
  .sec{margin-bottom:22px}
  .sec-t{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--slate);margin-bottom:9px;padding-bottom:6px;border-bottom:1px solid var(--line)}
  .kv{display:grid;grid-template-columns:118px 1fr;gap:5px 12px;font-size:13.5px}
  .kv dt{color:var(--slate)}
  .kv dd{color:var(--ink);font-weight:500}
  .kv dd.mono{font-family:var(--mono);font-size:12.5px}
  .problem{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:13px 15px;font-size:13.5px;color:var(--ink-soft);line-height:1.55}
  .media{display:flex;gap:9px;flex-wrap:wrap}
  .media .m{width:74px;height:74px;border-radius:9px;display:grid;place-items:center;color:#fff;font-size:24px;cursor:pointer;position:relative;box-shadow:var(--shadow)}
  .media .ph{background:linear-gradient(135deg,#2d5a8f,#1F497D)}
  .media .vd{background:linear-gradient(135deg,#c8811f,#a5691a)}
  .media .m span{position:absolute;bottom:4px;right:5px;font-size:9px;background:rgba(0,0,0,.4);padding:1px 4px;border-radius:4px;font-family:var(--mono)}

  /* admin controls */
  .ctrl{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:var(--shadow)}
  .ctrl-t{font-size:13px;font-weight:700;margin-bottom:14px}
  .fg{margin-bottom:13px}
  .fg label{display:block;font-size:12px;font-weight:600;color:var(--ink-soft);margin-bottom:5px}
  .fg select,.fg input,.fg textarea{width:100%;font-family:var(--sans);font-size:13.5px;border:1px solid var(--line);border-radius:8px;padding:9px 11px;background:#fbfaf7}
  .fg select:focus,.fg input:focus,.fg textarea:focus{outline:0;border-color:var(--steel);background:#fff}
  .fg textarea{resize:vertical;min-height:64px}
  .fg2{display:grid;grid-template-columns:1fr 1fr;gap:11px}
  .verdict-row{display:flex;gap:8px;margin-bottom:13px}
  .vbtn{flex:1;font-family:var(--sans);font-size:13px;font-weight:600;border:1.5px solid var(--line);background:#fbfaf7;border-radius:9px;padding:10px;cursor:pointer;transition:.15s;color:var(--ink-soft)}
  .vbtn:hover{border-color:currentColor}
  .vbtn.ap.sel{background:#e5f3ea;border-color:var(--green);color:var(--green)}
  .vbtn.rj.sel{background:#f9e7e7;border-color:var(--red);color:var(--red)}
  .vbtn.fi.sel{background:#fbeee0;border-color:var(--amber);color:var(--amber)}
  .btn-save{background:var(--steel);color:#fff;width:100%;font-weight:600;font-size:14px;border:0;border-radius:9px;padding:12px;cursor:pointer}
  .btn-save:hover{background:var(--steel-dk)}
  .mailprev{background:#eef5f7;border:1px solid #cfe1e8;border-radius:9px;padding:12px 14px;font-size:12.5px;color:var(--steel-dk);margin-top:11px;line-height:1.5}
  .mailprev b{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--steel);margin-bottom:4px}

  /* timeline */
  .tl{list-style:none;position:relative;padding-left:20px}
  .tl::before{content:'';position:absolute;left:5px;top:4px;bottom:4px;width:2px;background:var(--line)}
  .tl li{position:relative;padding-bottom:14px;font-size:12.5px}
  .tl li::before{content:'';position:absolute;left:-19px;top:3px;width:10px;height:10px;border-radius:50%;background:var(--steel);border:2px solid var(--paper)}
  .tl li .t{font-weight:600;color:var(--ink)}
  .tl li .d{color:var(--slate);font-size:11.5px;font-family:var(--mono)}

  .vendor-note{background:#fdf2e0;border:1px solid #e6cfa0;border-radius:10px;padding:12px 15px;font-size:13px;color:#8a5a12;margin-bottom:18px;display:flex;gap:9px;align-items:flex-start}
  .toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(80px);background:var(--ink);color:#fff;padding:13px 22px;border-radius:11px;font-size:13.5px;font-weight:500;box-shadow:0 10px 30px rgba(0,0,0,.25);z-index:80;transition:.3s;display:flex;align-items:center;gap:9px}
  .toast.show{transform:translateX(-50%)}
  .toast .dot{width:8px;height:8px;border-radius:50%;background:var(--green)}
  @media(max-width:620px){.row2,.fg2{grid-template-columns:1fr}.stats{width:100%}.kv{grid-template-columns:100px 1fr}}